About a week ago, I got a call from a family who bought a massive new toy-hauler fifth wheel with an MSRP exceeding the cost of my current house and acre of land—nearly $175,000 for a depreciating asset. Even with a 30% discount bringing it to $125,000, that’s a steep price. Sure, the 9-foot ceilings and 19-square-foot fridge are impressive, but there’s a catch.
The fridge, only five months old, is running at 60°F, and the freezer at 10°F. It’s likely a faulty fan that circulates freezer air to the fridge or a bad circuit board. The manufacturer sent a list of diagnostic questions, which I answered after a visit. They requested more info, and after a phone call, they instructed me to disassemble the freezer, remove the back panel, test the fan with 12 volts, and check the circuit board for 12 volts.
Each of the three (3) trips took 1.5 hours each, totaling 4.5 hours of work. Plus, I’m liable for any damage, like scratching the fridge, during the process. What does this warranty job pay?
They’ll pay for 0.7 hours of labor....yes! I get paid 42 minutes for over a half day labor. If I want to make more than that, I have to bill the customer for my time. The worst part is, there are no technical manuals for any of this...and the part probably costs $250 to purchase outright and $25 to make.
WHY do people tolerate this? Thank you
@Cary Winch and Craig for treating your customers right, and making a product that doesn't need cheap Chinese crap replaced.
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I"m taking tomorrow off to work on my web site, advertisement, and some personal things. Going to a beautiful state park I haven't been too in years. Wish me luck!!!