Joan and everyone,
The number one thing that we see done wrong is not installing a ground wire for the charge line and brake line. Seems sometimes the installer forget that an electrical circuit takes two wires. They hook up the charge line and forget to run a ground also. If the car is of foreign manufacturer it is wired as a 5 wire tail light system. US standard is 4 wire. A quick way to tell is whether the car has amber turn signal in back, that is 5 wire. All red should be 4 wire. And it is not always determined by where the care manufacturer is from, my wife's Caddy is 5 wire (no idea how that can be) and the other day we had a Japanese brand SUV here with 4 wire system on (probably built in the US?). This requires a tail light converter. If the installer does not wire a proper ground for the charger line and brake line on a car with a converter it tries to carry the entire charge and braking current through the little bitty tail light ground wire going into the converter. This will smoke it nicely, heck I even heard one squeal from over current once. So, there must be a ground wire at least the same gage as the charge line or bigger run to the frame in back besides the tail light ground probably already existing. On a US standard wiring system if the ground wire is not properly done is it not so bad, it just will take forever to charge the camper's battery. If the trailer has brakes however it will not work even then because you will not get enough return current from the brakes.
Speaking of charge lines. Hooking this up not at all is a common one we see. Installers do not like to do this typically and will just "forget" to do it. If the trailer has brakes and you are having a brake controller installed in the car they are required by law to install the charge line. They still "forget" to do it then too. If there is no brake controller they think that is no reason for you to have it so don't install it unless your are insistent.
If you are getting the back up light option you must insist on the installer wiring that in. This is not normal during trailer wiring and is considered a "auxiliary" connection. So, they won't do it unless you make them understand you want it. It is rare to see working backup lights, very rare.
We sometimes see miswires caused by the color coding of a 4 prong connector and a 7 prong connector being similar but different. When hooking up a 7 prong to a vehicle that already has a 4 prong or when installing a tail light converter (they are wired to 4 prong wiring colors) it is easy to get this stuff messed up. Then the lights do crazy things. Test thoroughly.
Corrosion on an older system causes issues too. We seen two of them in the last month like this. Not really old either, year old maybe. The connectors were so corroded in the connector they just didn't work, one had two pins corroded clean off. One was from WI and the other from MN. We use a stupid amount of road salt up in these states during the winter so this is not an uncommon issue on trailer connectors. What I am suggesting here is if you have a vehicle that is already wired and even has towed trailers before don't assume it works when coming to pick up. Test and clean it thoroughly before hitting the road.
Tail light converters. This is an issue we see often, not near as much as the ground wire one but enough to be serious. Several issues we see. One is the vehicles that need them and don't have one wired in. The installer needs to understand the difference between a 5 wire and a 4 wire system before doing the job. Another is converters that are bad. The do go bad over time so if you have an older one test it thoroughly. New ones also go bad very often like Evan found out. This wasn't the case for Evan but we see alot of newer Toyotas with bad converters. So, test it thoroughly even if it is a newer install, even a factory install like with the Toyotas.
Tail light converters come in two flavors. Powered and unpowered. The unpowered just hook to the tail lights of the cars and combine the turn and brake light functions. The powered ones also use a 12v power line to run the converter. They have their own tail light flasher circuits in them. Nice setups, this is what I run in my own cars when they need them. We had one the other day though where the installer connected the power line to the taillight wire. So, the converter required the car's tail lights to be one for the trailer's lights to work. Dangerous situation that could easily cause the trailer to be driven with no brake or turn signals that was caused by the installers lack of ambition to wire the power line correctly. So, test the connector thoroughly with the headlights on and off. This is a good ground test too.
If you don't have a way to test the connector yourself I suggest making the shop show you it works on all functions. Have them show you the large ground wire underneath. Have them show you the charge line connection under the hood. Knowing what I know about these issues I don't think I would let it leave their shop without this show and tell. Don't just let them toss you the keys and tell you "your car is all done, here is the bill". This is my grumpy guy statement for the day,
So, electrical is the biggest issue of course. But, we do see plenty of hitches that need work too. Probably close to half of the tow vehicles that come to pick up need some hitch work when they get here. Easy stuff normally like getting the correct "drop" or having the ball installed on it so no big deal to sort out when here. Still though this is a good time to bring it up. Use the info on our FAQ page to measure up and determine your hitch height and ball size (2") and have it all ready to roll before coming to pick up your trailer. Orientation takes 4-6 hours normally and adding in hitch redoes and electrical rewires makes for a long day.
Cary