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Need Help Notifications going straight to spam?

J

JohnC

Ranger
I've previously not had this problem. However, since the site went down and came back up, every single notification I get goes straight to spam. This despite the fact that I have the sender email address saved in my contacts list.

I'm wondering if this site has changed server hosts and possibly is now hosted on a server know for hosting spam and illicit activities (yes they do host legit sites as well). I understand some email hosts filter out anything hosted on these suspect servers.

Is anybody else having this problem?
 
Hi John, thank you for bringing this up.

Yes, this is also a known problem. If you look at the page you'll see its it the notification bar, there's a note about it. Getting the forum in its forever home has to happen before this can be addressed. Well, thats not entirely true --- the effort to do it is higher than moving, then hopefully

The reason for this is that email in general has gotten inundated by spam, so email providers like google have set up some very strict rules for what makes an email 'valid'. This is 'fixable' and certainly a priority, and is why Craig and I are trying to get the forum moved to its permanent home and fix it 'right'. If I 'fix' it here It will have to be done again once we move.

The 'move' I attempted this morning did not go according to plan. Time to regroup and try again. Thank you of for understanding.


rotus8 said:
Add the email account to your contacts with email address admin@campinnforum.com. This should stop the emails from going to your spam.
Click to expand...

I wish that were true --- rules imposed by mail providers like Google and Microsoft as a "new" requirement may still cause these to slide into the spam folder. It's a major problem....and the team (meaning me right now) is well aware of it...
 
Sweeney said:
Hi John, thank you for bringing this up.

Yes, this is also a known problem. If you look at the page you'll see its it the notification bar, there's a note about it. Getting the forum in its forever home has to happen before this can be addressed. Well, thats not entirely true --- the effort to do it is higher than moving, then hopefully

The reason for this is that email in general has gotten inundated by spam, so email providers like google have set up some very strict rules for what makes an email 'valid'. This is 'fixable' and certainly a priority, and is why Craig and I are trying to get the forum moved to its permanent home and fix it 'right'. If I 'fix' it here It will have to be done again once we move.

The 'move' I attempted this morning did not go according to plan. Time to regroup and try again. Thank you of for understanding.




I wish that were true --- rules imposed by mail providers like Google and Microsoft as a "new" requirement may still cause these to slide into the spam folder. It's a major problem....and the team (meaning me right now) is well aware of it...
Click to expand...
Thanks Sweeney. I had seen the notice which is pretty common everywhere these days. What confused me was the fact that I had not previously had that problem but then suddenly did (after the long down time), even after adding the address to my contacts list.

I wasn't aware the forum was still "under repair" so to speak. Thanks for you effort in making the changes/updates/improvements.
 
JohnC said:
Thanks Sweeney. I had seen the notice which is pretty common everywhere these days. What confused me was the fact that I had not previously had that problem but then suddenly did (after the long down time), even after adding the address to my contacts list.

I wasn't aware the forum was still "under repair" so to speak. Thanks for you effort in making the changes/updates/improvements.
Click to expand...

Yah, I could geek out over it --- the big issue I suspect is what is called "DKIM" --- its not terribly difficult to deal with, but its just hard enough I do not want to do it twice.

There are a couple issues like that --- but I think this is the 'big one' the other changes are mostly cosmetic.
 
Tour 931 said:
Everything is working for me.
Click to expand...

It's not surprising—every email provider is different. Some are using tools like Spamassassin, where they can configure just how sensitive you want it to be. The only thing the sender can do is follow the rules.

Here's the part that is funny. it isn't even purely technical. If you have a "spam" button in your email client --- when you press that, it 'reports' the email to a 3'rd party which aggregates those reports. Clients that subscribe to it will use those reports to guess whether your email is spam or not. Conversely, if you get an email that reports as spam -- but it isn't --- hit the "move to inbox" or "not spam" button --- those also report back to those same aggregators, which "improves" the score of the sending email.

I have a good friend in Europe who uses Spamhaus and Spamassassin -- His rules are so restrictive that he blocks email from me. Not because I am a spammer (I'm not) but because my cloud hosting company has _other_ customers known to be spammers. My IP might be 10.10.10.11 -- but the guy at 10.10.10.21. Close enough --- his software bans me.

Its an interesting and connected world...that is certain.
 
Today I received a notification in my regular email. Was it a one off bit of luck or has the issue now been fixed?
 
JohnC said:
Today I received a notification in my regular email. Was it a one off bit of luck or has the issue now been fixed?
Click to expand...

Just keep click on the 'not spam' and it should help. Seriously, I know this is a problem. But time has been a challenge for the last couple weeks and this project, as important as it is to me, isn't a bill-paying one. Being out of work and spending money like a fiend setting up a business is taking a pretty severe toll on me.

I have a great name and concept -- if you know me, you'll find out if you don't know already --- but I do not want even to leave the impression I am marketing that business here. I hate spammers.

During all this, I am reminded of a paraphrase by a some one I know..."My employees think that all I do is work half-days." and their impression is correct. 12 hours is half a day.
 
GlampingOn said:
I'm reminded of the saying: "you dont own a small business, it owns you!".

The best part is being your own boss.
I'm sure you'll be great at this, Sweeney.
Click to expand...

I truly appreciate the vote of confidence! I enjoy the work that needs to be done -- the only truly difficult thing is the timing and expense.

I will again be attempting to migrate this forum tomorrow. This time, it will be non-disruptive except for a minute or two while i take a snapshot. If successful, I will 'do it again' this time there will be a minor outage while I flip levers.

If this is not successful, it will be back to the drawing board.
 
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Sweeney said:
Just keep click on the 'not spam' and it should help. Seriously, I know this is a problem. But time has been a challenge for the last couple weeks and this project, as important as it is to me, isn't a bill-paying one. Being out of work and spending money like a fiend setting up a business is taking a pretty severe toll on me.

I have a great name and concept -- if you know me, you'll find out if you don't know already --- but I do not want even to leave the impression I am marketing that business here. I hate spammers.

During all this, I am reminded of a paraphrase by a some one I know..."My employees think that all I do is work half-days." and their impression is correct. 12 hours is half a day.
Click to expand...
Well of course your response (yesterday) went straight to spam again. Oh well. :(
 
JohnC said:
Well of course your response (yesterday) went straight to spam again. Oh well. :(
Click to expand...

I know what is causing it. Thanks for keeping me honest

I just 'snapshotted' the forum a few minuets ago and will try the migraiton again shortly. All y'all shouldn't see a thing.
 
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